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Nathan Atkinson

Open to new opportunities

Support Enablement Specialist | Knowledge & Support AI Operations

I scale self-service support and agent readiness through strategic content management, custom tooling, and automated workflows. Over 8 years of B2B SaaS experience deflecting volume and optimizing processes.

Core Expertise

Support Enablement

Docs lifecycle, technical writing, governance, video tutorials.

AI & Automation Tools

LLM chatbot admin, prompt design, Zapier, Claude, Gemini, Copilot.

Web Technologies

HTML, CSS, JavaScript, React, TypeScript, APIs, Python scripting.

Data & Process Optimization

Support deflection, ticket mapping, workflow automation.

Who I Am

B2B SaaS Professional with over 8 years of experience building and managing self-service knowledge architectures and integrations.

Strong Communicator who holds a BA in English (Technical & Creative Writing) from Utah Valley University, combining tech-savvy logic with clear storytelling.

Interests: Building custom tools, hiking, LEGO, video games, and family time.

📍 Salt Lake City, Utah (Remote)

Key Impact

1,125+ Hours Deflected / Mo

Through LLM support deflection chatbots and automated help desk workflows.

80% Faster Asset Publishing

Created a custom NextJS app to process and publish community knowledge assets.

60-80% Less Manual Operations

Automated community moderation, feature requests, and issue tracking via Zapier & APIs.

80% Translation Savings

Integrated machine translation pipelines for release notes and documentation.

Kind Words

What Coworkers Say

NP

Naomi Petty

Verified Colleague

Documentation Team Manager at Instructure

June 28, 2026

A built-in problem solver who never panics

Five stars all day. ⭐⭐⭐⭐⭐ Working with him is like having a built-in problem solver who never panics. He consistently uses data to guide decisions, but never loses sight of the bigger picture. Even in stressful situations, he stays calm, collected, and still manages to slip in some perfectly timed dry humor. It’s a rare combination that keeps teams grounded and productive. What really stands out is his ability to engineer creative, innovative solutions that actually stick. If every team had someone like him, work would be a whole lot smoother.

EA

Emily Allen

Verified Colleague

Former Documentation Team Manager at Instructure

June 15, 2026

Automates the boring stuff before you even realized you were doing it

Nathan is the kind of coworker who quietly makes everyone's job easier. Whether he was producing top-tier documentation, improving our user forum, or hunting down repetitive tasks to automate, he brought the same calm, focused energy every time. The best part? He'd come to *us* asking if there was anything tedious he could take off our plate. Smart, collaborative, and genuinely invested in the team's success — there’s a reason the team nicknamed him the Wizard!

CT

Cody Titmus

Verified Colleague

Staff Technical/Content Writer at Bill

June 20, 2026

Brilliant mind and technical curiosity

Nathan utilizes his brilliant mind and technical curiosity to find ways to make himself and his team more efficient. He never settles for simply checking the boxes of his job responsibilities. He is always looking for ways improve team processes and deliver a better experience to customers. He is the man!

01 · About

How I work

A quick snapshot of how I approach automation, AI, and support operations.

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02 · Experience

Where I've driven impact

Roles, teams, and platforms where I've improved support, reliability, and operations.

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03 · Projects

Systems I've shipped

Selected workflows and tools that show how I think about automation, AI, and support.

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