03 · Projects

Systems I've shipped

A selection of workflows, automations, and tools that show how I think about AI operations, support experience, and reliability. Replace these with your real projects and links.

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Featured 2026

Instructure Community MCP Server

Developer · AI Capabilities

Vibe coded a local MCP server that syncs and enhances guides from a Higher Logic Vanilla community site weekly, enabling an AI client to chat with and query the entire user guide knowledge base.

PythonModel Context Protocol (MCP)API ManagementAI Coding Tools

Featured 2024 — Present

Community Documentation Publisher

Lead Developer · Knowledge Ops

Developed custom NextJS app to enable documentation publishing and management for an online community hub serving 30M page annual views.

HTMLCSSJavaScriptReactAPI ManagementNextJSSupabaseVercel

Featured 2024 — Present

Community Moderation and Documentation App (Roz)

Developer · Community Ops

Created and maintained a custom web app to allow easier community moderation, user tracking, and other internal community management tasks.

HTMLCSSJavaScriptReactAPI ManagementAI Coding ToolsGitHubVercelSupabaseNextJSTypescript

View Live Project

Featured 2025 — Present

AI Support Deflection Chatbot

AI Administrator · Process Optimization

Managed AI chatbot and automations to improve support deflection and reduce time-to-resolution for users seeking help.

AI/Automation toolsPythonZapier

View Live Project

Featured 2026

AI Summary Generator

Developer · AI Operations

Created a custom widget in Higher Logic Vanilla to generate summaries of community release notes using AI.

HTMLCSSJavaScriptReactAPI ManagementHigher Logic VanillaGemini API

Featured 2017 — 2022

SaaS Enablement Knowledge Base

Documentation Specialist

Managed product knowledge base with 4,000+ technical articles and 100+ video tutorials, reducing support ticket volume through self-service optimization.

ScreenStepsCMSKMSVideo production

View Live Project